We have had wired broadband service delivered to these premises for almost ten years, supplied by three vendors: Telstra Bigpond, iiNet, Amaysim, Southern Phone and now Exetel.
At The first seven days of Exetel broadband Internet access I discussed the performance failure of the service observed over the first seven days.
Following that, a fault report was submitted to Exetel, and at their request, further observation of speed and ping test latency.
Service levels
I have an expectation that “I want it to deliver most of the rated speed, most of the time during the hours that I want to use it”.
As a result of behaviour of the industry, the ACCC gives some guidance on terms used to advertise a service, and a service expectation.
Essentially they say:
Standard Plus Evening Speed—plans using this label will deliver a minimum speed of 30Mbps during the busy period. This plan would be suitable for a higher usage profile (e.g. streaming an ultra-high definition movie and streaming music on one or more other device during the busy period)
So on that measure, how well did they perform?
Above are the results of file transfer tests conducted automatically, the above are filtered for those in the ACCC’s defined “evening hours” on which they base their service level enforcement. All x symbols in the pink area break the 30Mb/s minimum. Continue reading The first 21 days of Exetel broadband Internet access
Last update: 30th December, 2018, 5:39 PM
